Shipping policy

SHIPPING POLICY — VELORA

🚚 FREE WORLDWIDE SHIPPING on all orders. No minimum. No exceptions.

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PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has shipped.

ESTIMATED DELIVERY TIMES
🇪🇺 European Union: 7–12 business days
🇬🇧 United Kingdom: 8–14 business days
🇺🇸 United States & Canada: 10–18 business days
🌍 Rest of World: 12–22 business days

Note: These are estimates. Actual delivery may vary based on customs, local carrier performance, and public holidays.

ORDER TRACKING
Once your order ships, you will receive a tracking number by email. You can track your order anytime using the 'Track Your Order' link in our navigation menu.

CUSTOMS & DUTIES
Orders shipped outside the European Union may be subject to local import duties and taxes. These charges are the responsibility of the customer. We cannot predict or control these fees — please check with your local customs authority for more information.

DELAYS
Occasionally, external factors such as customs processing, severe weather, or carrier delays may affect delivery times. If your order is significantly delayed, contact us at support@velorashophq.com and we will investigate immediately.

WRONG ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us within 12 hours of placing your order at support@velorashophq.com.

QUESTIONS?
Email us at support@velorashophq.com — we reply within 24 hours.